Terms and Conditions
All clients will be deemed to have accepted Heidi's Happy Hounds terms and conditions (as laid out here) on signature of the contract.
Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice via cash, cheque (made out to Heidi's Happy Hounds) or E-transfer sent to firstname.lastname@example.org, with your dogs name as the password. Please include invoice number. If payment is not made within this time 2% of the total bill will be added for each day that payment is overdue. Also, a service charge will apply to all returned cheques.
The client must provide all items necessary for pets to be adequately cared for in the client's absence. This includes food, medication, leashes, tags, collars, towels, cat litter. Should pets require any additional supplies whilst in the care of Heidi's Happy Hounds, these will be purchased and added to the bill.
The client must provide Heidi's Happy Hounds with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Heidi's Happy Hounds reserves the right to consult with a veterinarian and then make a decision which is in the best interests of the animal.
Heidi's Happy Hounds must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.
The client will be assigned a Primary Pet Care Professional, who will be the clients primary dog walker/sitter. We will make every effort to have this PPCP available for every visit however should an emergency arise, another walk will fill in temporarily. The client will be notified if this happens.
Cancellations - Cancellations must be made 24 hours prior to service for dog walking, or a $5 fee is charge. After 9 am day of service the full service rate will apply. Cancellations must be made 48 hours before start date for any pet sitting, or a $60 (one day) fee is charged for dogs and $12 (one day) fee is charged for cats. During sever weather (snow storms, freezing rain) cancellation fees are waived. If you chose not to go to work because of bad or unsafe weather please contact Heidi's Happy Hounds to cancel that days walk. Same applies to any COVID related illnesses.
An evening (after 6pm) and Weekend surcharge of 10% of service fee and a Holiday surcharge of 50% of service fee will apply to all dog walks and pet sits. Holidays include New Years Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Labour Day, Thanksgiving, Christmas Eve, Christmas Day, Boxing Day.
Contact information (emails and phone numbers of Heidi's Happy Hounds employees and contractors) is not to be shared or abused. Any incidents of this will be dealt with immediately. Future bookings should only be made through the contact information on this website and not through any contact information obtained through daily updates from Heidi's Happy Hounds employees or contractors.
All dogs must be fully vaccinated and should be on a regular tick, flea and heartworm control regime.
All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialized. Heidi's Happy Hounds reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker. We also reserve the right to transfer a dog from a regular private walk, to a training walk temporarily if needed.
All dogs will be exercised on-leash. Exception is for our group walks. This will be heavily discussed during our initial meeting.
The walker will apply personal judgement and cut short a walk, or cancel it, if necessary because of extreme weather conditions (heat, thunder storms, sever snow warnings, freezing rain) for the safety of both the dogs and the walker. The client will be notified if this happens. During times of sever weather cancellations fees will be waived.
If dogs require a toweling off after walks towels must be provided and left by the front door.
Heidi's Happy Hounds may make a second copy of the clients key to be kept in the company lock box, in case of emergencies. When service is discontinue, the client will receive both the original and copy back.
We strongly suggest that you inform your vet that Heidi's Happy Hounds will be providing your pet with care to prevent any issues in case of an emergency. We will always contact you in such event. In case of an emergency, we will use your preferred vet. If your vet is unavailable we will use our discretion to obtain alternative medical attention for your pet. Client is aware and agrees to cover all medical cost and fees associated with a pet being ill, or needing veterinary care.
Heidi's Happy Hounds will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Heidi's Happy Hounds cannot be held liable for any loss, injury, or death to a pet either inside or outside of the home while in our care.
Our Commitment to your Personal Information
Obtaining and using your personal information in ways that does not offend your right to privacy is a challenge we meet head on. Showing consideration, respect, and courtesy for your privacy is a cornerstone of our business relationship with you. We publish this Policy so you may be informed about our practices for the management of your personal information.No information provided to us through this site shall be used or shared with any third party without the expressed consent of the provider of that information unless compelled by to do so by legal authority.
How we protect your personal information and ensure your privacy:
The owner and operator of Heidi's Happy Hounds, Heidi Doucet, is responsible for our privacy compliance, for protecting all personal information held by us or transferred to third party, e.g. a Veterinarian, and for ensuring we adhere to this Policy and to safe information handling practices.
We do not currently collect information on this website except (1) Information provided by your web browser to our web server, including such information as the site you linked from and your email address, and (2) Information provided by you in an email message addressed to us, and (3) Information collected in our online form submitted by you and have given opt-in permission. Heidi's Happy Hounds only uses information for the purpose for which the information was submitted or to evaluate the effectiveness of this web site.
We obtain your consent before or at the time we collect your personal information, as well as when we identify a new use for your personal information.
Limiting Collection, Use, Disclosure and Retention
We will not collect your personal information indiscriminately, and we will not deceive or mislead you about the reasons for collecting your personal information.
We use or disclose your personal information only for the purpose for which it was collected, unless you consent, or the use or disclosure is authorized by the Personal Information Protection and Electronic Documents Act (PIPEDA).
We keep your personal information only as long as necessary.
At your request, we will destroy, erase, or render anonymous your personal information as long as it is no longer required for an identified purpose or a legal requirement.
We strive to minimize the possibility of using incorrect information when making a decision about you or when disclosing your personal information to a third party such as a Veterinarian.
We strive to protect your personal information against loss or theft.
We safeguard your personal information from unauthorized access, disclosure, copying, use, or modification.
We protect your personal information regardless of the format in which it is held.
When requested, we will:
- inform you if we have any personal information about you
- explain how it has been used
- provide you with the name of any third party to which it was provided
- give you access to your information
- correct or amend any personal information if its accuracy and completeness is challenged and found to be deficient
- provide a copy of the information requested
- provide reasons for not granting access
Heidi's Happy Hounds may decide to collect information submitted voluntarily through cookies. “Cookies” are used to store and sometimes track your preferences in order to provide you with customized and personalized services. A cookie is data sent to your Internet browser from a web server and stored on your computer hard drive. Cookies make your web experience easier by storing passwords and preferences.
Cookies are used by most Internet web sites. You can adjust your browser settings to refuse all cookies or to inform you when a cookie is being placed on your hard drive. However, your election not to accept cookies may diminish your experience with websites because of additional time needed to repeatedly enter personal identifying information.